FAQs

What are the key dates to remember for the trade.io ICO?

Registration begins on October 6th, 2017. The Pre-ICO sale begins November 7th, 2017 @ 12:00 AM CET and concludes November 21st, 11:59PM CET. The ICO begins November 22nd, 2017 @ 12:00AM CET and concludes November 29th, 2017 @ 11:59 PM CET.

How can I participate in the trade.io ICO?

Participation is simple and only takes a minute. Simply navigate to the Buy TradeTokens button on our home page and provide your information such as name, email, address, etc. Next, you will be prompted to upload a recent copy of your ID & Proof of Residence and agree to the terms of our SAFT (Simple Agreement for Future Tokens). Once you have completed that you will be directed to your Members Area which displays all of our deposit methods.

Which countries are barred from participating?

Currently the United States unless you’re an accredited investor & People’s Republic of China. We recommend you familiarize yourself with your respective countries rules and regulations with regards to ICO participation.

What are the minimum & maximum contribution per person/company for pre-ICO & ICO?

USD10 or equivalent is minimum, and no maximum has been established.

What methods can I use to fund during the Pre-ICO & ICO periods?

For Pre-ICO, we’ll be accepting payments via Local Bank Deposit, Ethereum & International Bank Wire. If you have Bitcoin, there are instructions in the Members Area to convert to Ethereum.

For ICO, we will only be accepting payments via ETH.

We strongly encourage ICO participants to ONLY use deposit methods found in the trade.io Member’s Area.

I want to deposit via ETH (Ethereum) but I only have fiat (USD, SGD, MYR, etc.) how can I exchange fiat for ETH?

There are various exchangers available online. For Malaysia we suggest using Luno (www.luno.com) which allows you to buy BTC, and for Singapore we suggest using Coinbase (www.coinbase.com) Further instructions can be found in the trade.io Members Area. If you require assistance please contact us on Live Chat or email us at support@trade.io and we will be happy to assist.

Do not send from an exchange! You must have the private key for the wallet you are using. Options include myetherwallet.com or MIST-(https://github.com/ethereum/mist/releases). Don't use Mobile devices.

If your ETH is in an exchange, please send that ETH to your private wallet ETH address first, then send the ETH from your private wallet to tradeio.eth

How do I exchange BTC to ETH?

This will be particularly useful for clients only participating in ICO. This can be done via the "SWAP" feature in myetherwallet.com or via Shapeshift (https://www.shapeshift.io/). For anyone who only has BTC and wants to purchase ETH this would be a good site. Further instructions can be found in the trade.io Members Area. If you require assistance please contact us on Live Chat or email us at support@trade.io and we will be happy to assist.

How much does it cost to purchase TradeTokens (TIO)?

During the first week of the Pre-ICO period from November 7, 2017 to November 21, 2017, you may purchase TIO at a rate of 1 ETH = 200 TIO. For purchases in fiat, we will have an online converter to assist you in seeing how many TIO you are able to purchase.

During the ICO period from November 22nd to November 29th, TIO’s price will be fixed at 100 TIO for 1 ETH.

Which date will the TradeTokens (TIO) be released?

Within 30 days of close of ICO. ICO is scheduled to close on November 29th. TIO will be distributed into your wallet no later than December 29th. We recommend using www.myetherwallet.com, if you don’t already have a wallet to accept ETH based tokens. Setup takes less than 5 minutes.

Please note that TradeTokens will not be released unless KYC information (ID & Proof of Residence) is submitted. You may do so, within your Members Area. Additionally, you will be required to place your Ethereum address into your Members Area for proper processing.

What wallet should I use to accept my TradeTokens once they are released?

Having a wallet that accepts ERC-20 compliant tokens is necessary to receive your TradeToken allocation. TradeTokens are ERC-20 compliant tokens which in short means they are for use within the Ethereum system. Therefore, most any wallet that holds Ethereum (ETH) should suffice. We suggest using www.myetherwallet.com, as it is the easiest to setup and takes less than 5 minutes to do so. Further instructions can be found in the trade.io Members Area.

It is highly recommended that you store your TradeTokens in an offline, cold storage solution. Please do not leave TradeTokens on centralized exchanges, nor should you have a backup of your private key in your email, on your desktop or in your Google Drive, etc. Trezor & Ledger Wallet are great hardware wallet solutions, supporting all ERC-20 Ethereum token types.

If you require assistance please contact us on Live Chat or email us at support@trade.io and we will be happy to assist.

What will happen to any unsold TradeTokens?

Any unsold TradeTokens will be burned. Meaning, destroyed by a smart contract, thus decreasing the total supply of TradeTokens in existence.

When is TradeToken tradable and on which exchange?

We are endeavoring to have TradeTokens tradable on an exchange within 30 days following the issuing of TradeTokens which are scheduled to be released within 30 days post-ICO, with ICO ending November 29th. We are anticipating to be listed on multiple exchanges. The expected name of the token is TradeToken or TIO for short. We will be making public announcements once TradeToken is listed on an exchange.

Beside the expected potential price increase of TradeToken, are there any profit/benefits for TradeToken holders?

TradeToken holders will be able to participate in the following:

  • Gain entry into the trade.io shared liquidity pool
  • Share in the liquidity pool profits/losses, based upon total contribution to pool (TradeTokens, fiat, etc.) and activity
  • Intermediary currency with low transaction fee
  • Participate as a market maker on trade.io
  • Stored value

When will the ICO commissions be paid to agents?

TradeTokens will be paid at time of general public token disbursement (i.e. within 30 days following end of ICO) Fiat commissions will be paid at same time token disbursement is done.

Can participants utilize the TradeTokens on any other trading platform prior to trade.io platform being ready?

We are anticipating allowing TradeToken holders to participate in a liquidity pool outside of trade.io platform initially on specific platforms. An announcement to this end will be made following the distribution of TradeTokens following the ICO.

How do I exchange TradeTokens for fiat or other cryptocurrencies?

Through any exchange that is offering TradeToken (TIO) to clients.

Will the liquidity pool section of the e-wallet have fiat portion as part of participation?

Yes, the E-Wallet will contain crypto, fiat & TradeToken all which will be eligible for LIquidity Pool given the requisite number of TradeTokens are being held in the wallet.

Who are the shareholders of trade.io?

trade.io does not disclose the shareholders, only the board of directors, management & advisors which are available on our presentation, white paper, & website.

How do you deem if the trade.io ICO is successful?

trade.io is offering 275 million TradeTokens over the next 45 days. We will not be viewing the ICO raise as a gauge of success or not, but rather how TradeToken trades on the exchanges post ICO. Our primary objective is to create as much value as possible in TradeToken by executing across multiple fronts including the Liquidity Pool.

What is the expected daily distribution from the liquidity pool for e-wallet holders?

This will vary greatly as the liquidity pool’s performance is impacted by multiple factors, including:

  • Spread
  • Commission
  • Aggregation
  • Risk Positions
  • Margin Interest
  • Transaction & Placement Fees
  • Stock Lending and Borrowing Interest

A liquidity pool participant may expect positive and negative results on a daily basis within their participation in the liquidity pool. It is trade.io’s expectations however, through experience, that the % earned on positive days will outweigh the % lost on negative days. As always, past performance is not indicative of future results.

Is TradeToken a security or utility token?

Following multiple legal consultations across various jurisdictions, trade.io management is fully confident that TradeToken falls under the classification of a utility token and NOT a security.

TradeToken acts like a membership coupon that grants access to the trade.io shared liquidity pool when used in the trade.io wallet. Pool participants can contribute Fiat, Crypto, and TradeTokens (and eventually other listed assets) to the pool. The liquidity pool pays these wallet holders out in a variety of currencies such as crypto and fiat. Therefore, if TradeTokens are held outside the wallet, or not participating in the liquidity pool, there would be no access to the shared liquidity pool benefits that the wallet holders receive. Additionally, TradeToken holders may receive other coupon benefits such as preferred access or discounts on future products or new listings. To summarize, TradeToken’s act as:

  • a lower cost medium of exchange on trade.io
  • a store of value that can be used to purchase goods and services
  • a membership key in the trade.io wallet to the liquidity pool
  • a coupon enabling wallet participants to receive higher levels of benefits
  • a coupon for preferred access to products or new listings on trade.io when used in the wallet

Will you enable clients to see the TradeToken Smart Contract on GitHub?

Yes

Are TradeTokens transferrable?

Yes

Is the blockchain trade.io connecting its trade platform open and public and is the code going to be published on GitHub?

Yes

How do I contact trade.io with any questions or concerns?

trade.io is one of the few companies to offer 24/7 Live Chat & E-Mail support. Feel free to contact us anytime.